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RUIZE avatar RUIZE 2018-12-03
对顾问 Sarah N 的评价 :

Don't even fit the words requirement. And just suddenly stop reply you for no reason. Are 350 words so hard to reach? Remove a whole sentence with blank?

  • Andy D 回复 RUIZE 2018-12-04 14:18

    Dear Ruize,

    Thank you so much for taking the time to offer your reflections. I’m really glad you have had so many fruitful collaborations on our site. I’ve reviewed the details of this case. I want to give you some reassurance if I may.

    To begin, I want to reassure you about the document that you and Sarah produced together: You got a really good result. The document is high-quality and has been radically enhanced through the service process and is fit-for-purpose. I want to cover the two issues you’ve mentioned specifically in a little more detail:

    1. The word count. Sarah’s final draft was 326 words in length, not 350 words (the word limit), about 7% under the maximum. You don’t have to worry about this! Being under the limit (to a minor extent like this) does not mean there is a shortfall in quality. Indeed, being precisely up to the word limit is not necessarily desirable at all. Why? Because it is content that matters. What Sarah’s done, is help you to keep your words finely-tuned; she’s helped edit unnecessary or repeated material so the meaning is clear. It is not helpful to your application to add more words merely to hit a higher word count. The purpose of words is to convey meaning. If that meaning is conveyed by words elsewhere, then additional words distract from meaning and imply a lack of precision about purpose. Not desirable in this context! That brings me onto my next point, which is…

    2. The removed sentence. I have to tell you a couple of important things about this sentence. I hope you don’t mind! My intention here is to convey these things warmly; my goal is to reassure you about the document you received:

    (i) The meaning of the removed sentence was almost exactly the same as the preceding material. It was a bit superfluous, and thus detracted from the document’s quality.

    (ii) The removed sentence could be viewed as exhibiting a slightly “lyrical” quality. Now, I love lyrical writing myself, don’t get me wrong, but it must be deployed in apt contexts. If it’s out-of-place, readers sometimes interpret this as self-indulgence by the author. It’s where the famous advice by William Faulkner came from: “In writing, you must kill all your darlings.” Meaning: Sometimes these beautiful sentences we’ve lovingly created need to be cut for the sake of the reader. That’s why we have editors and advisors to help us when we write. Their job is to give us the reader’s perspective. And it’s tough. People get very attached to their sentences. I’m continuously battling this in my own writing, believe me! Now, Sarah’s judgement call was that (in addition to the meaning being conveyed elsewhere) the tone of this sentence wasn’t helpful to you in a professional document. I think she made the right call. But I want you to know: I understand why you might worry and I know why extra explanation is important for your peace of mind. Your peace of mind is very important to me—to everyone at ZHISHIQ. This brings me to my next point, which is…

    I agree with you that a prompt reply after Sarah saw your message would have been desirable. In mitigation, I’d say, she had already completed work on the document for you really quickly as you requested. She uploaded the document, she knew it was excellent: Job done. She didn’t see your final message about the 24 words until the application deadline had already expired (the document was completed on the day of the deadline, within 24 hours of your feedback!) We don’t require advisors to be glued to their screens. But we do ask that they respond to new messages within 24 hours of receiving them. In this case, Sarah’s reasoning was that the deadline had passed, which is why she didn’t get back to you promptly. If she’d had a full picture of your concerns, as I do now, I know she’d have given you a more thorough explanation, a little like mine above.

    I really want you to know that your work was prioritized by Sarah. She worked hard to provide a high-quality document ahead of schedule. She addressed all your needs as best she could. Given the above, we all deeply, deeply regret that you feel negative about the service.

    Andy Daum | CPO/ coFounder, ZHISHIQ.com

对服务体验的评价:

good.

RUIZE avatar RUIZE 2018-12-03
对顾问 Sarah Aciego 的评价 :

She is the best!!!! super professional! very good!!!!

对服务体验的评价:

perfect!

对顾问 Vivian W 的评价 :

很负责专业的学姐,非常nice!

对服务体验的评价:

网站操作便捷明了,服务态度亲和。

对顾问 Bowen Lin 的评价 :

Bowen逻辑超级清晰,言简意赅。解决好多我之前有疑惑的问题。推荐推荐~

对服务体验的评价:

很便利!

对顾问 rainie 的评价 :

Rainie绝对是芝士圈最负责任的顾问之一!整个咨询过程中,小姐姐更像是一个老朋友,来认真帮我分析我的个人情况,提出个性化的建议,并附上丰富的材料。非常感谢,祝一切顺利!后续还会购买更多的咨询课~

对服务体验的评价:

芝士圈老用户啦,非常感谢芝士圈的平台,祝福你们越办越好!

对顾问 Liz Li 的评价 :

很nice,建议很有用

对服务体验的评价:

感觉不错

对顾问 Anant B 的评价 :

I dont like the end version. but I think the crux of problem is me, not him. I dont think I gave sufficiently clear instructions for him.

对服务体验的评价:

The platform is not stable. Everytime you have to delete your uploaded documents and reupload to get the word count。

Jingpu avatar Jingpu 2018-12-03
对顾问 Diane Moroff 的评价 :

Diane had done a wonderful job! The sentences are alive, and the structure is much clearer than before. She is professional!

对服务体验的评价:

各项服务都不错,就是网页打开的机制能不能别点开一个新链接就打开一个新的标签页?这样窗口有点多

  • 芝*圈留学 Marco 回复 Jingpu 2018-12-05 19:02

    😢有些小宝贝们总是希望能同时看到两个网页😢

对顾问 Henry L 的评价 :

Henry is very professional! I am very satisfied with his work!!! Thanks a lot!!!!

  • Henry L 回复 Cynthia 2018-12-03 16:36

    Thank you very much for your kind review! - very best of luck with your application!

对服务体验的评价:

Very NICE!!!!!

Zhu avatar Zhu 2018-12-02
对顾问 Alison G 的评价 :

超级NICE,专业、极力推荐!

对服务体验的评价:

好!

Michelle avatar Michelle 2018-12-02
对顾问 Diane Moroff 的评价 :

非常好,提了很好的建议。Thank you!

对服务体验的评价:

还可以吧

Charlie avatar Charlie 2018-12-02
对顾问 Adam S 的评价 :

Thanks for Adam these days' carefullying modification and great advice. It really helps a lot in the application.

对服务体验的评价:

Not bad

对顾问 Sara F 的评价 :

Very efficient and professional!

对服务体验的评价:

效率很高

Lynn Lin avatar Lynn Lin 2018-12-02
对顾问 Sarah N 的评价 :

Thanks for Sarah's amazing work, which is super helpful! I very appreciate it!

对服务体验的评价:

赞~

对顾问 Adam S 的评价 :

Adam holds an extremely rigorous attitude towards his work. His advice really show his professional in document proofreading. The website links provided, career plan guidance, clear copy, quick reply etc, all these details impressed me as an excellent experience.

  • Adam S 回复 Rachel 2018-12-02 08:13

    Thank you so much for your kind comments, Rachel. The work is easy since it's a pleasure to work with a client like you. Also, the rest of the team are kind and efficient - thank you for your comments about them too.
    All the best,
    Adam

对服务体验的评价:

Good platform. Patient officers.

对顾问 Adam S 的评价 :

Dear Adam,
Thank you so much for your help to my CV and PS. All of your advice help me a lot to response better to the requirement of university. I wish you all the best!
Best regard,
Niancheng Jiang

对服务体验的评价:

The tutor and the consumer services assistant are very nice and professional!

Weiran avatar Weiran 2018-12-02
对顾问 Jaclyn Leeds 的评价 :

Thanks Jaclyn!

对服务体验的评价:

顾问提出的建议确实很有帮助。

对顾问 Jaclyn Leeds 的评价 :

Thanks Jaclyn! Really helped a lot!

对服务体验的评价:

很有帮助

对顾问 Jaclyn Leeds 的评价 :

Very professional and responsive; helped a lot with the language and structure.

对服务体验的评价:

方便高效

对顾问 Xiaodan Liu 的评价 :

顾问提供了选校名单,介绍了项目,耐心回答了全部问题,延长时间了好久,好评!

对服务体验的评价:

小程序方便,邮件及时,很好。

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